Frequently Asked Questions

You can ship a package by visiting our website, filling out a quote form, and selecting your preferred shipping method. You can also call our team for assistance.

We offer air freight, sea freight, road freight, express delivery, and specialized services like cold chain logistics.

Delivery times vary based on the method and destination. Air freight typically takes 1-3 days, sea freight 7-21 days, and road freight 2-7 days.

Yes, we ship to over 150 countries worldwide with full customs handling and documentation support.

You can track your shipment using our tracking page with your tracking number, or through our mobile app with real-time GPS updates.

Tracking information is updated in real-time for air shipments and every 2-4 hours for other shipment types.

If you cannot find your tracking number, contact our customer service team and they will help locate your shipment.

Yes, we send automatic SMS and email notifications at each stage of your shipment journey.

We accept credit cards (Visa, Mastercard, Amex), bank transfers, digital wallets, and company invoicing.

For online bookings, you are charged at the time of booking. For quotes, you are charged when you confirm the shipment.

Yes, we offer volume discounts for regular or bulk shipments. Contact our sales team for a custom quote.

If a shipment fails to deliver, we offer a full refund or resend at no additional cost.

You can pack the shipment yourself or use our professional packing services for an additional fee.

Prohibited items include hazardous materials, weapons, and certain restricted goods. Check our restrictions list for details.

Yes, we offer special handling for fragile items, temperature-controlled shipments, and hazardous materials.

Yes, we can provide boxes, tape, and other packaging materials. Additional charges may apply.

Basic coverage is included with all shipments. You can purchase additional insurance for extra protection.

Insurance typically costs 1-2% of the declared shipment value. See your quote for exact pricing.

To file a claim, contact our customer service team with your tracking number and documentation within 30 days.

Claims are typically processed within 7-14 business days after all documentation is received.

Yes, our mobile app is available for iOS and Android with real-time tracking and shipment management features.

Yes, you can book, track, and manage all your shipments directly through our mobile app.

Yes, we offer a powerful API for enterprise customers to integrate our services into their systems.

We use enterprise-grade encryption and are ISO 27001 certified for information security.